Santa Claus returned to Alton Towers Resort during the Christmas season of 2020, although due to Government restrictions applicable to Staffordshire in relation to the COVID-19 pandemic all Santa’s Sleepover and Festive Breaks were unfortunately cancelled, with the Theme Park only opening for local guests to experience Festive Days Out instead.

Key Information

Dates: 5th, 6th, 12th, 13th, 18th- 23rd, & 27th December 2020 – 3rd January 2021

Theme Park open 11am – 8pm (rides close 7:30pm) on dates to 23rd December

Theme Park open 11am – 7pm (rides close 6pm) on dates from 27th December


Festive Days Out Tickets

Adults: £24.00
Children: £15.00
Passholders: £12.50

Twinkling Stars Tickets

Didn’t include Santa’s Grotto visit

Adults: £18.00
Children: £15.00
Passholders: £10.00

COVID Measures

When visiting Santa’s Grotto:

  • Guests were asked to sanitise their hands before approaching
  • Hand sanitiser was also available on exit
  • The Elves who greeted guests all wore themed face masks
  • Santa sat behind a Perspex screen
  • Guests over the age of 11 were required to wear a face mask

What was Included?

  • A range of outdoor family rides (see line-up below)
  • Seasonal music from ‘The Towers Musical Players’
  • Roaming carol singers and Elves for added atmosphere throughout the afternoon
  • Garden Lights Walk: Twinkling Stars
  • Garden Lantern Trail
  • Visit to see Santa in his Grotto (in a COVID-safe way) including a gift for each child

Ride Line-Up

CBeebies Land

  • Bugbie Go Round
  • Postman Pat Parcel Post
  • In The Night Garden Magical Boat Ride
  • Peter Rabbit Hippity Hop
  • Octonauts Rollercoaster Adventure
  • Go Jetters Vroomster Zoom Ride
  • Tree Fu Tom Training Camp
  • Big Fun Show Time

Mutiny Bay

  • Marauders Mayhem
  • Heave Ho!

Adventure Land

  • Spinball Whizzer

Food & Drink

Takeaway refreshments were available at the following outlets, with payment by card only:

  • Corner Coffee (Towers Street)
  • Towers St Donuts and Hots Dogs
  • Eastern Express (Mutiny Bay)
  • Little Explorers Lunchbox (CBeebies Land)
  • Seasonal concessions (Fountain Square)

Santa’s Woodland Grotto

“Come to Alton Towers theme park and look very carefully all around and you will see Santa’s Elves! Follow them into Santa’s cosy Woodland Grotto, where he’s having a little rest from all his preparations and is super thrilled to spend some Christmassy time with you.”

A timeslot had to be booked before visiting either at Mistletoe Lane in CBeebies Land or Elf Avenue in Mutiny Bay.


Garden Lights Walk: Twinkling Stars

4pm – 8pm

“With luscious stretching lawns, vibrant beds and conservatory areas Alton Towers Gardens are well worth a visit in the daylight but wait till nightfall to be dazzled away by shimmering, shiny lights, that will fill you with wonder and Christmassy feelings! Have a magically merry Christmas!”


Garden Lantern Trail

4pm – 8pm

“Follow the enchanting trail of lights through a secret path that will lead you to the most fantastical corners of the Gardens where a host of surprises await! Expect endless fun and Christmassy delights in this truly spellbinding experience!”



Musical Players: 1pm, 3pm, 4pm, 6pm

An outdoor stage located in Fountain Square, was host to a selection of seasonal entertainment, including The Towers Musical Players. There was also roaming entertainment to enjoy in the form of Carol Singers, Elves and more.

A local member of the TowersTimes team visited the event to experience all that it had to offer – have a browse of our galleries or read our article for an insight into the festivities that awaited at 2020’s event!